Support Driven Expo presentation: Support Engineering 101

Notes

This workshop was presented at the Support Driven Expo 2018 in Portland, OR

My speaker notes are a better guide to the topic than my slides.

Slides

Keynote Presentation

Links

• a fool's Suggestions on How to Get Into Tech
• Matt Dale's Troubleshooting Guide
• The Effortless Experience (on goodreads.com)
• Choosing a first programming language from FreeCodeCamp
• a fool's Guide to Effective Bug Escalation
• good general purpose in-depth troubleshooting tutorial

Contact

Questions, Comments, Kudos? Want me to present this talk at your event or business? Want to work with me? Get in touch!.