Presentations and Articles

I enjoy talking and writing about problem solving and customer service/technical support, and have helped several friends bootstrap Support programs in their startups.

I consult and present on these topics and you can read more about those services here.

I've also run user groups and organized dozens of tech events from workshops to unconferences, including in an organizational role at conferences like BarCamp Portland, and Open Source Bridge.


I've presented a about topics relevant to the kind of work I enjoy doing. You can find some notes, slide decks, and videos linked below.


Writings


I've also been on the Support Driven podcast a couple times: