Customers say the darnedest things in response to my advice. Fortunately, they're usually pretty complimentary!
Most of the feedback that people bother to leave is just a few words...
Of the people who bothered to leave complete sentences behind, these are some of my favorites:
- ...quick, friendly, and informative. I can't think of a better response.
- Chris answered my question quickly and succinctly. I moved towards a solution immediately after hearing his response. Thanks!
- This was a great walk-thru! You surprise and delight. Thanks again!
- I appreciate the sincerity and helpfulness presented even though the problem is challenging.
- I'm always VERY impressed by the timeliness and usefulness of support responses by Chris.
- BEST CUSTOMER SERVICE. EVER. END OF FUCKING STORY. B-E-S-T.
- The response was exceptional in timeliness, attitude and content, as per usual!
- Chris gave great *full* answers and an actionable path forward. He reflected our concerns, addressed them technically, explicitly noted constraints and work arounds. Good stuff.
- Love the quick response and comprehensive help. I stay with these kinds of services because they help my business succeed.
- I appreciate the speed and quality of the support I received. Thanks, Chris!
- outstanding, and i hate replying to these things but you guys rock.
- Chris was a great resource. He provided me with exactly what I needed in a timely manner. As my first experience with New Relic tech support, count me impressed.
- Chris provided great customer support. Went above and beyond, installed a new operating system to fix the problem I was having. Did this all within 24 hours of my initial question.
- Response was fast. Chris was really knowledgeable and helpful. And when I had a follow-up question, he was right on top of it as well. I was impressed with the service speed and quality. Thanks for taking great care of us on this issue.
- Not only did the techs fix the problem quickly, they gave me a headsup about the TTL settings that while I'm aware of did not think to change. They went above and beyond.. A+!
- Very detailed help and professional. Hope I always get someone as helpful as this.
- Incredibly satisfied. Chris provided a lot more help than I was expecting.